Your Information
Privacy policy
This policy explains what we collect when you book or enquire, why we collect it, and what you can ask us to do with it. It is written to meet Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
What we collect, and why
Name, email address and phone number
To identify your booking, send your confirmation, and reply to enquiries.
Stay details — check-in and check-out dates, number of adults, children, infants and pets
To price your stay correctly, confirm availability, and prepare the property.
Any notes you add to a booking or enquiry
To accommodate arrival times, accessibility needs or other requests.
Payment card details
Collected and processed entirely by Stripe on their own pages. Card numbers are never sent to, seen by, or stored on this website. We receive only the amount, the currency, the last four digits and whether the payment succeeded.
Review content — the name, location, stay type and text you submit with a review
To publish it on this site. A review is public the moment you submit it, so only include what you are willing to show publicly.
Who else handles it
We use the following services to run this site. We do not sell your personal information, and we do not share it for advertising.
| Service | Purpose | Location |
|---|---|---|
| Stripe | Processes card payments and emails your receipt. | United States and Ireland |
| Supabase | Stores confirmed bookings and published reviews. | Singapore |
| GitHub Pages | Hosts this website and serves its pages. | United States |
| HostHub | Supplies nightly rates and the availability calendar. Receives no personal information about you. | European Union |
Your information is stored outside Canada
As the table shows, the services we use store data in Singapore, the United States and the European Union. While it is held there, it is subject to the laws of those countries, which can include lawful access by their courts and authorities. PIPEDA requires us to tell you this.
How long we keep it
- Booking records are kept for seven years, as Canadian tax rules require business records to be retained for six years from the end of the tax year they relate to.
- Enquiries that do not become bookings are kept for up to twelve months.
- Published reviews remain until you ask us to remove them.
How we protect it
- The site is served over HTTPS, so traffic between your browser and this site is encrypted.
- Card details are entered on Stripe's own payment pages and never pass through this website.
- Booking records are protected by database access rules that prevent them being read with the public key used by this site. They are readable only by the property owner.
- We do not use advertising trackers, analytics profiling, or third-party marketing cookies.
Your rights
You can ask us to:
- Ask what personal information we hold about you, and receive a copy.
- Ask us to correct anything inaccurate or incomplete.
- Ask us to delete a review you submitted, or information we no longer need to keep.
- Withdraw consent, subject to legal and contractual limits — we cannot delete a booking record we are required to retain for tax purposes.
- Complain to the Office of the Privacy Commissioner of Canada if you are not satisfied with our response.
Who to contact
Privacy Officer, Ebstad Luxe
389 Dunvegan Drive, Waterloo, ON N2K 2C6, Canada
ebstad@gmail.com
We respond to access and correction requests within 30 days, as PIPEDA requires. If you are not satisfied, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.
Last updated 2026-09-21.